What if the texting phone number is not available from the User menu?

If no texting phone number is available from the User menu’s Phone Number (for texting) field,


sign into Plivo to confirm what phone numbers are assigned to the account.


If a phone number is no longer assigned, this is an indication that the account balance is depleted (or negative) and may require you to purchase a new phone number for texting. The account balance can be confirmed from the Plivo Dashboard:

The following article details how to prevent a $0 balance:


We recommend using the Auto Recharge Option to ensure that your account is recharged automatically when your credits drop below a certain amount to avoid an interruption in service.