When closing a record that has not advanced beyond a Registering status, you are prompted to select a status of Rejected or *Discontinued.
Users can also include a Rejected/ Discontinued Reason, which is searchable. The close reason field be required to close a record for Case Records, Volunteer Records and matches (for Mentoring Module users) or Client Records and Volunteer Records (for Case Management Module users). This is configurable per organization. To require this field, submit a support ticket or email [email protected].
