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About the Case/Volunteer Records category
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0
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2006
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October 14, 2015
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I need to inactivate (archive) a mentor, but it won't let me. It says I have to close cases or matches. What can I do?
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0
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2400
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October 14, 2026
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How do I get my mentee to a waiting status?
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0
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2769
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October 14, 2015
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How do I update a process step date for a group of mentors, mentees, clients or volunteers?
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0
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3239
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May 25, 2018
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What is the difference between deleting and archiving a database record?
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0
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3672
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June 7, 2018
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My participant is involved in more than one program or initiative. How do see those involvements or add a new involvement?
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0
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2909
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July 25, 2018
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How do I add a new mentor or mentee record?
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0
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4485
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October 12, 2016
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How do I update the registration process steps assigned to one of my programs?
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0
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2669
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March 16, 2016
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How do I change the Waiting date (or any other status date) for a mentee or mentor?
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0
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2549
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April 21, 2015
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Opening an additional Case or Volunteer record for your Mentor/Mentee
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0
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1033
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October 14, 2022
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How can I change the status manually?
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0
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2387
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October 10, 2016
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Can I modify a status date?
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0
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1781
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October 14, 2015
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How do I change a mentee's Grade since it appears to be locked?
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0
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2996
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February 6, 2020
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I need to change the Program for a group of people
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0
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1252
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September 27, 2021
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How do I change the registration process steps?
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0
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2370
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April 29, 2015
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Can I track social security numbers in IMS?
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0
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1524
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July 20, 2020
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I need to change the Case Manager for a group of people
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0
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1791
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August 4, 2020
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I have a button missing from my database
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0
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1262
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January 9, 2020
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How can I add an additional program or initiative to my database?
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0
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2004
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September 27, 2016
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How can I connect siblings in the database?
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0
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1621
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May 6, 2019
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I have process steps that must be completed by participants annually. How do I identify participants who need to complete the annual process step?
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0
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1356
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June 4, 2018
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Client Communication Template
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0
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2133
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February 7, 2018
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How can I edit or remove a label?
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0
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1390
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May 24, 2018
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Rejected and Discontinued statuses
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0
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1937
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March 16, 2016
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How do I access a client or volunteer's record?
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0
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1610
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February 7, 2018
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When are the grade levels for my mentees (or clients) advanced?
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0
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1606
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July 7, 2017
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How can I put a popup message on a record?
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0
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1647
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August 3, 2017
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How do I access a mentor's or mentee's record?
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0
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1552
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October 12, 2016
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How can I add a program to my database that is Non-Mentoring or Non-Matching?
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0
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1546
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September 27, 2016
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Can I delete a duplicate database entry?
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0
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1941
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December 31, 2015
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