I need to inactivate (archive) a mentor, but it won't let me. It says I have to close cases or matches. What can I do?

On the Mentor screen under the Volunteer Records tab there is a Close Record button. You must close any existing records you have out before you can inactivate someone. Sometimes you may need to refresh your page if it’s not working right away.

For more information, please see our training video: Archiving and Reactivating a Mentor or Mentee