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How do I edit the survey invite default email?
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0
|
1797
|
October 12, 2016
|
|
Match Length within Reports
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0
|
609
|
June 8, 2020
|
|
How do I see when mentors log their sessions through the Mentor Portal?
|
|
0
|
2401
|
October 15, 2015
|
|
How do I CC or BCC the database so that my email reply to a participant updates their IMS record?
|
|
0
|
2710
|
December 28, 2017
|
|
If we change our online application do we need to notify you to change the database, or can we do that on our own?
|
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0
|
1277
|
October 15, 2015
|
|
How do I send mass email from the database?
|
|
0
|
4530
|
March 30, 2016
|
|
I received a bounceback email when sending a survey or email from the database. What do I do?
|
|
0
|
1004
|
March 26, 2020
|
|
Deleting invalid phone numbers for Mentors and/or mentees
|
|
0
|
707
|
March 25, 2020
|
|
How do I change the Waiting date (or any other status date) for a mentee or mentor?
|
|
0
|
1977
|
April 21, 2015
|
|
How do I update the registration process steps assigned to one of my programs?
|
|
0
|
1987
|
March 16, 2016
|
|
What is the difference between deleting and archiving a database record?
|
|
0
|
2723
|
June 7, 2018
|
|
How do I transfer a user license from one person to another?
|
|
0
|
2259
|
March 31, 2015
|
|
Why did I receive an email from "Innovative Database" ([email protected])?
|
|
0
|
992
|
January 3, 2020
|
|
How can I prepare a year-end receipt letter?
|
|
0
|
2201
|
November 20, 2015
|
|
How to create a Google Account for logging into the Mentor Portal
|
|
0
|
3968
|
June 5, 2019
|
|
I have a button missing from my database
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|
0
|
868
|
January 9, 2020
|
|
Sending Mentor Portal invites to a group of mentors all at once
|
|
0
|
2025
|
September 27, 2016
|
|
If I am editing an existing note, can I attach a document?
|
|
1
|
664
|
November 21, 2019
|
|
How do I update a process step date for a group of mentors, mentees, clients or volunteers?
|
|
0
|
2528
|
May 25, 2018
|
|
How can I set up a follow up reminder for a match that isn’t automatically created by the database?
|
|
0
|
1767
|
October 14, 2015
|
|
My contact's email has been deemed invalid by the software due to spam and bounce reports. What can I do?
|
|
0
|
799
|
August 29, 2019
|
|
How do I reassign a texting license and Plivo phone number to another user?
|
|
0
|
1196
|
October 9, 2017
|
|
How can I add an additional program or initiative to my database?
|
|
0
|
1501
|
September 27, 2016
|
|
Mentor with multiple mentees
|
|
1
|
1381
|
July 10, 2019
|
|
We have a two mentors mentoring the same mentee. How should we enter this?
|
|
0
|
1445
|
November 24, 2015
|
|
How can I connect siblings in the database?
|
|
0
|
1161
|
May 6, 2019
|
|
What is a response group?
|
|
0
|
829
|
March 29, 2019
|
|
How can I match mentees with their mentors in my group mentoring program?
|
|
0
|
1599
|
March 19, 2019
|
|
How do I search for a group of individuals then send to Survey reports?
|
|
1
|
935
|
January 21, 2019
|
|
How do I filter the survey comparison to only show individuals who completed both surveys?
|
|
0
|
724
|
November 26, 2018
|