|
How do I post a message to an individual mentor on the Mentor Portal?
|
|
0
|
1380
|
October 11, 2016
|
|
Reference Check Automation (requires Enterprise and custom setup)
|
|
0
|
980
|
November 4, 2020
|
|
Recommended Surveys
|
|
0
|
779
|
August 5, 2021
|
|
Adjusting Dashboard Filters
|
|
0
|
975
|
May 6, 2019
|
|
How do I change my mentor/mentee's program from Onboarding to their actual program?
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0
|
1532
|
March 19, 2018
|
|
Can I have my applications translated to Spanish?
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|
2
|
1150
|
August 24, 2021
|
|
How do I manually submit (or resubmit) a background check?*
|
|
0
|
2439
|
February 7, 2018
|
|
I accepted an application form on the Dashboard and now realize I have a duplicate record. How do I merge the new application form into the existing record?
|
|
0
|
1019
|
March 5, 2021
|
|
How do our mentors change the account to which the Mentor Portal is connected if needed?
|
|
0
|
1531
|
August 4, 2017
|
|
How do I change the registration process steps?
|
|
0
|
1874
|
April 29, 2015
|
|
Un/Checking shared addresses in a search
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|
1
|
1077
|
November 18, 2020
|
|
My background check order is stuck in a Pending status. How can I fix it?
|
|
0
|
2657
|
November 12, 2018
|
|
Can I track social security numbers in IMS?
|
|
0
|
1015
|
July 20, 2020
|
|
My background check failed to submit. How can I correct it so that it can be processed?
|
|
0
|
2696
|
January 20, 2018
|
|
Integrated Sterling Volunteers Background Checks
|
|
0
|
2904
|
November 22, 2017
|
|
When a mentor renews his background check through Sterling Volunteers shouldn't his record auto-update in IMS?
|
|
0
|
887
|
October 26, 2020
|
|
Sterling Volunteers Background Check Statuses
|
|
0
|
1415
|
December 12, 2017
|
|
Is it possible to import outcome data?
|
|
0
|
689
|
October 8, 2020
|
|
How do I know when a Background Check will be Ordered Automatically? Where do I check my settings?
|
|
0
|
937
|
October 7, 2020
|
|
How can a mentor securely log out of the mentor portal?
|
|
1
|
725
|
September 29, 2020
|
|
200 message per day limit per Plivo phone number
|
|
0
|
1314
|
August 9, 2016
|
|
How do I manually record a background check that was completed without using the integration?
|
|
0
|
746
|
September 9, 2020
|
|
How do I view a survey or application form response?
|
|
0
|
1406
|
October 12, 2016
|
|
How do I add a new mentor or mentee record?
|
|
0
|
3503
|
October 12, 2016
|
|
I need to change the Case Manager for a group of people
|
|
0
|
1106
|
August 4, 2020
|
|
How can I reassign follow-ups to a new staff member?
|
|
0
|
1831
|
August 3, 2017
|
|
How to re-assign case records & matches to a new case manager?
|
|
0
|
1698
|
August 24, 2015
|
|
How do I Provide Resources to Mentors via the Mentor Portal?
|
|
0
|
1083
|
June 30, 2020
|
|
Providing Resource links via the Mentor Portal
|
|
0
|
1214
|
April 19, 2019
|
|
Editing your online form confirmation emails
|
|
0
|
1443
|
February 14, 2019
|