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When a mentor renews his background check through Sterling Volunteers shouldn't his record auto-update in IMS?
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0
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980
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October 26, 2020
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Sterling Volunteers Background Check Statuses
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0
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1503
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December 12, 2017
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How do I know when a Background Check will be Ordered Automatically? Where do I check my settings?
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0
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1021
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October 7, 2020
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How can a mentor securely log out of the mentor portal?
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1
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831
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September 29, 2020
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200 message per day limit per Plivo phone number
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0
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1427
|
August 9, 2016
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How do I manually record a background check that was completed without using the integration?
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0
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826
|
September 9, 2020
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How do I view a survey or application form response?
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0
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1505
|
October 12, 2016
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I need to change the Case Manager for a group of people
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0
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1262
|
August 4, 2020
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How can I reassign follow-ups to a new staff member?
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0
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1926
|
August 3, 2017
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How to re-assign case records & matches to a new case manager?
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0
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1797
|
August 24, 2015
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Providing Resource links via the Mentor Portal
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0
|
1334
|
April 19, 2019
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Editing your online form confirmation emails
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0
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1536
|
February 14, 2019
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How do I edit the survey invite default email?
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0
|
1893
|
October 12, 2016
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Match Length within Reports
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0
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673
|
June 8, 2020
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How do I CC or BCC the database so that my email reply to a participant updates their IMS record?
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0
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2850
|
December 28, 2017
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If we change our online application do we need to notify you to change the database, or can we do that on our own?
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0
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1359
|
October 15, 2015
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I received a bounceback email when sending a survey or email from the database. What do I do?
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0
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1092
|
March 26, 2020
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Deleting invalid phone numbers for Mentors and/or mentees
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0
|
787
|
March 25, 2020
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How do I transfer a user license from one person to another?
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0
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2433
|
March 31, 2015
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Why did I receive an email from "Innovative Database" ([email protected])?
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0
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1071
|
January 3, 2020
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How can I prepare a year-end receipt letter?
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0
|
2282
|
November 20, 2015
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How to create a Google Account for logging into the Mentor Portal
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0
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4999
|
June 5, 2019
|
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I have a button missing from my database
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0
|
959
|
January 9, 2020
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If I am editing an existing note, can I attach a document?
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1
|
736
|
November 21, 2019
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How can I set up a follow up reminder for a match that isn’t automatically created by the database?
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0
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1854
|
October 14, 2015
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My contact's email has been deemed invalid by the software due to spam and bounce reports. What can I do?
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0
|
877
|
August 29, 2019
|
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How do I reassign a texting license and Plivo phone number to another user?
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0
|
1269
|
October 9, 2017
|
|
How can I add an additional program or initiative to my database?
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0
|
1601
|
September 27, 2016
|
|
Mentor with multiple mentees
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|
1
|
1511
|
July 10, 2019
|
|
We have a two mentors mentoring the same mentee. How should we enter this?
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0
|
1536
|
November 24, 2015
|