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My background check failed to submit. How can I correct it so that it can be processed?
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0
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3469
|
January 20, 2018
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Integrated Sterling Volunteers Background Checks
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0
|
3552
|
November 22, 2017
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When a mentor renews his background check through Sterling Volunteers shouldn't his record auto-update in IMS?
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0
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1199
|
October 26, 2020
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Sterling Volunteers Background Check Statuses
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0
|
1706
|
December 12, 2017
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How do I know when a Background Check will be Ordered Automatically? Where do I check my settings?
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0
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1211
|
October 7, 2020
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How can a mentor securely log out of the mentor portal?
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1
|
1014
|
September 29, 2020
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200 message per day limit per Plivo phone number
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0
|
1648
|
August 9, 2016
|
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How do I manually record a background check that was completed without using the integration?
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0
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997
|
September 9, 2020
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How do I view a survey or application form response?
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0
|
1729
|
October 12, 2016
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I need to change the Case Manager for a group of people
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0
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1559
|
August 4, 2020
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How can I reassign follow-ups to a new staff member?
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0
|
2140
|
August 3, 2017
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How to re-assign case records & matches to a new case manager?
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0
|
1987
|
August 24, 2015
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Providing Resource links via the Mentor Portal
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0
|
1532
|
April 19, 2019
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Editing your online form confirmation emails
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0
|
1774
|
February 14, 2019
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How do I edit the survey invite default email?
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0
|
2125
|
October 12, 2016
|
|
Match Length within Reports
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0
|
859
|
June 8, 2020
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How do I CC or BCC the database so that my email reply to a participant updates their IMS record?
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0
|
3183
|
December 28, 2017
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If we change our online application do we need to notify you to change the database, or can we do that on our own?
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0
|
1546
|
October 15, 2015
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I received a bounceback email when sending a survey or email from the database. What do I do?
|
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0
|
1257
|
March 26, 2020
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Deleting invalid phone numbers for Mentors and/or mentees
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|
0
|
957
|
March 25, 2020
|
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How do I transfer a user license from one person to another?
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0
|
2791
|
March 31, 2015
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|
Why did I receive an email from "Innovative Database" ([email protected])?
|
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0
|
1287
|
January 3, 2020
|
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How can I prepare a year-end receipt letter?
|
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0
|
2502
|
November 20, 2015
|
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How to create a Google Account for logging into the Mentor Portal
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0
|
5788
|
June 5, 2019
|
|
I have a button missing from my database
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|
0
|
1133
|
January 9, 2020
|
|
If I am editing an existing note, can I attach a document?
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|
1
|
926
|
November 21, 2019
|
|
How can I set up a follow up reminder for a match that isn’t automatically created by the database?
|
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0
|
2061
|
October 14, 2015
|
|
My contact's email has been deemed invalid by the software due to spam and bounce reports. What can I do?
|
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0
|
1048
|
August 29, 2019
|
|
How do I reassign a texting license and Plivo phone number to another user?
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|
0
|
1480
|
October 9, 2017
|
|
How can I add an additional program or initiative to my database?
|
|
0
|
1823
|
September 27, 2016
|