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Reference Check Automation (requires Enterprise and custom setup)
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0
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1395
|
November 4, 2020
|
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Recommended Surveys
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0
|
1244
|
August 5, 2021
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Adjusting Dashboard Filters
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0
|
1326
|
May 6, 2019
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How do I change my mentor/mentee's program from Onboarding to their actual program?
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0
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1986
|
March 19, 2018
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Can I have my applications translated to Spanish?
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2
|
1615
|
August 24, 2021
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How do I manually submit (or resubmit) a background check?*
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0
|
3082
|
February 7, 2018
|
|
I accepted an application form on the Dashboard and now realize I have a duplicate record. How do I merge the new application form into the existing record?
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0
|
1455
|
March 5, 2021
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|
How do I change the registration process steps?
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0
|
2334
|
April 29, 2015
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Un/Checking shared addresses in a search
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1
|
1554
|
November 18, 2020
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My background check order is stuck in a Pending status. How can I fix it?
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0
|
3610
|
November 12, 2018
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|
Can I track social security numbers in IMS?
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0
|
1489
|
July 20, 2020
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|
My background check failed to submit. How can I correct it so that it can be processed?
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0
|
3751
|
January 20, 2018
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|
Integrated Sterling Volunteers Background Checks
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|
0
|
3716
|
November 22, 2017
|
|
When a mentor renews his background check through Sterling Volunteers shouldn't his record auto-update in IMS?
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0
|
1287
|
October 26, 2020
|
|
Sterling Volunteers Background Check Statuses
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|
0
|
1816
|
December 12, 2017
|
|
How do I know when a Background Check will be Ordered Automatically? Where do I check my settings?
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0
|
1331
|
October 7, 2020
|
|
How can a mentor securely log out of the mentor portal?
|
|
1
|
1113
|
September 29, 2020
|
|
200 message per day limit per Plivo phone number
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|
0
|
1761
|
August 9, 2016
|
|
How do I manually record a background check that was completed without using the integration?
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|
0
|
1100
|
September 9, 2020
|
|
How do I view a survey or application form response?
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|
0
|
1843
|
October 12, 2016
|
|
I need to change the Case Manager for a group of people
|
|
0
|
1754
|
August 4, 2020
|
|
How can I reassign follow-ups to a new staff member?
|
|
0
|
2217
|
August 3, 2017
|
|
How to re-assign case records & matches to a new case manager?
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|
0
|
2096
|
August 24, 2015
|
|
Providing Resource links via the Mentor Portal
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|
0
|
1645
|
April 19, 2019
|
|
Editing your online form confirmation emails
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|
0
|
1885
|
February 14, 2019
|
|
How do I edit the survey invite default email?
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|
0
|
2254
|
October 12, 2016
|
|
Match Length within Reports
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|
0
|
932
|
June 8, 2020
|
|
How do I CC or BCC the database so that my email reply to a participant updates their IMS record?
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|
0
|
3483
|
December 28, 2017
|
|
If we change our online application do we need to notify you to change the database, or can we do that on our own?
|
|
0
|
1648
|
October 15, 2015
|
|
I received a bounceback email when sending a survey or email from the database. What do I do?
|
|
0
|
1368
|
March 26, 2020
|