|
My background check failed to submit. How can I correct it so that it can be processed?
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|
0
|
3100
|
January 20, 2018
|
|
Integrated Sterling Volunteers Background Checks
|
|
0
|
3210
|
November 22, 2017
|
|
When a mentor renews his background check through Sterling Volunteers shouldn't his record auto-update in IMS?
|
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0
|
1029
|
October 26, 2020
|
|
Sterling Volunteers Background Check Statuses
|
|
0
|
1536
|
December 12, 2017
|
|
How do I know when a Background Check will be Ordered Automatically? Where do I check my settings?
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0
|
1056
|
October 7, 2020
|
|
How can a mentor securely log out of the mentor portal?
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|
1
|
872
|
September 29, 2020
|
|
200 message per day limit per Plivo phone number
|
|
0
|
1477
|
August 9, 2016
|
|
How do I manually record a background check that was completed without using the integration?
|
|
0
|
862
|
September 9, 2020
|
|
How do I view a survey or application form response?
|
|
0
|
1549
|
October 12, 2016
|
|
I need to change the Case Manager for a group of people
|
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0
|
1326
|
August 4, 2020
|
|
How can I reassign follow-ups to a new staff member?
|
|
0
|
1983
|
August 3, 2017
|
|
How to re-assign case records & matches to a new case manager?
|
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0
|
1840
|
August 24, 2015
|
|
Providing Resource links via the Mentor Portal
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|
0
|
1381
|
April 19, 2019
|
|
Editing your online form confirmation emails
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|
0
|
1589
|
February 14, 2019
|
|
How do I edit the survey invite default email?
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|
0
|
1937
|
October 12, 2016
|
|
Match Length within Reports
|
|
0
|
708
|
June 8, 2020
|
|
How do I CC or BCC the database so that my email reply to a participant updates their IMS record?
|
|
0
|
2930
|
December 28, 2017
|
|
If we change our online application do we need to notify you to change the database, or can we do that on our own?
|
|
0
|
1400
|
October 15, 2015
|
|
I received a bounceback email when sending a survey or email from the database. What do I do?
|
|
0
|
1131
|
March 26, 2020
|
|
Deleting invalid phone numbers for Mentors and/or mentees
|
|
0
|
828
|
March 25, 2020
|
|
How do I transfer a user license from one person to another?
|
|
0
|
2504
|
March 31, 2015
|
|
Why did I receive an email from "Innovative Database" ([email protected])?
|
|
0
|
1114
|
January 3, 2020
|
|
How can I prepare a year-end receipt letter?
|
|
0
|
2333
|
November 20, 2015
|
|
How to create a Google Account for logging into the Mentor Portal
|
|
0
|
5152
|
June 5, 2019
|
|
I have a button missing from my database
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|
0
|
996
|
January 9, 2020
|
|
If I am editing an existing note, can I attach a document?
|
|
1
|
798
|
November 21, 2019
|
|
How can I set up a follow up reminder for a match that isn’t automatically created by the database?
|
|
0
|
1908
|
October 14, 2015
|
|
My contact's email has been deemed invalid by the software due to spam and bounce reports. What can I do?
|
|
0
|
921
|
August 29, 2019
|
|
How do I reassign a texting license and Plivo phone number to another user?
|
|
0
|
1310
|
October 9, 2017
|
|
How can I add an additional program or initiative to my database?
|
|
0
|
1646
|
September 27, 2016
|