|
Important: Avoid using Yahoo, AOL, Comcast, Gmail, Hotmail and other common email addresses for users in your database
|
|
0
|
8664
|
February 21, 2018
|
|
Purchasing your Plivo Account to enable texting within the Premium & Enterprise packages
|
|
1
|
3972
|
March 6, 2018
|
|
How do I send mass email from the database?
|
|
0
|
4092
|
March 30, 2016
|
|
How do I make a 1:1 match?
|
|
0
|
3255
|
October 11, 2016
|
|
How do I add a new mentor or mentee record?
|
|
0
|
2886
|
October 12, 2016
|
|
Can I send a survey to References and Contacts?
|
|
0
|
2587
|
July 29, 2016
|
|
Can I add group activity participation for many contacts at one time from a sign-in sheet?
|
|
0
|
2554
|
October 14, 2015
|
|
How to create a Google Account for logging into the Mentor Portal
|
|
0
|
2503
|
June 5, 2019
|
|
How do I create a survey invite for an individual mentor or mentee (client/volunteer)?
|
|
0
|
2432
|
October 12, 2016
|
|
How can I add case notes to my mentee’s or mentor’s file?
|
|
0
|
2426
|
October 14, 2015
|
|
Welcome to the Innovative Mentoring Q&A website!
|
|
0
|
2404
|
March 30, 2015
|
|
Integrated Sterling Volunteers Background Checks
|
|
0
|
2294
|
November 22, 2017
|
|
How do I CC or BCC the database so that my email reply to a participant updates their IMS record?
|
|
0
|
2292
|
December 28, 2017
|
|
How do I create an email signature?
|
|
0
|
2238
|
April 6, 2016
|
|
Sending Individual Mentor Portal Invites
|
|
0
|
2181
|
September 27, 2016
|
|
What is the difference between deleting and archiving a database record?
|
|
0
|
2129
|
June 7, 2018
|
|
I have a mentor who has more than one mentee. How do I assign them all to the mentor?
|
|
0
|
2101
|
October 15, 2015
|
|
How do I update a process step date for a group of mentors, mentees, clients or volunteers?
|
|
0
|
2074
|
May 25, 2018
|
|
My background check order is stuck in a Pending status. How can I fix it?
|
|
0
|
2054
|
November 12, 2018
|
|
How do I see when mentors log their sessions through the Mentor Portal?
|
|
0
|
2030
|
October 15, 2015
|
|
How do I assign a spouse to a contact record?
|
|
0
|
2019
|
November 22, 2016
|
|
My background check failed to submit. How can I correct it so that it can be processed?
|
|
0
|
1977
|
January 20, 2018
|
|
How can I prepare a year-end receipt letter?
|
|
0
|
1962
|
November 20, 2015
|
|
How do I manually submit (or resubmit) a background check?*
|
|
0
|
1932
|
February 7, 2018
|
|
Embed your online form on your website or share a link
|
|
0
|
1899
|
July 13, 2016
|
|
How do I transfer a user license from one person to another?
|
|
0
|
1898
|
March 31, 2015
|
|
How do I close a match?
|
|
0
|
1890
|
October 11, 2016
|
|
How do I create an MYL Group match?
|
|
0
|
1869
|
November 8, 2016
|
|
Email Best Practice: Configure/Update Your SPF Record to Maximize Email Deliverability
|
|
0
|
1867
|
May 22, 2018
|
|
How do I get a 1:1 Mentor to a Waiting (Ready to be Matched) status for my MYL One on One Mentoring Program?
|
|
0
|
1841
|
November 9, 2016
|
|
How do I make an MYL One-on-One match?
|
|
0
|
1784
|
November 8, 2016
|
|
How do I add a Primary Guardian for my mentee?
|
|
0
|
1758
|
November 8, 2016
|
|
How do I get my mentee to a waiting status?
|
|
0
|
1756
|
October 14, 2015
|
|
How do I get a Group Mentor to an Active status for an MYL Group Mentoring Program?
|
|
0
|
1749
|
November 9, 2016
|
|
Sending Mentor Portal invites to a group of mentors all at once
|
|
0
|
1727
|
September 27, 2016
|
|
Manually Entering a New MYL Mentee
|
|
0
|
1718
|
November 8, 2016
|
|
How do I reopen a closed match?
|
|
0
|
1716
|
April 29, 2015
|
|
Match Support Note
|
|
0
|
1704
|
November 10, 2015
|
|
My participant is involved in more than one program or initiative. How do see those involvements or add a new involvement?
|
|
0
|
1693
|
July 25, 2018
|
|
I created a new survey in Alchemer (formerly SurveyGizmo). How do I make it available to send from the database?
|
|
0
|
1690
|
April 5, 2019
|
|
How do I enter a new MYL mentor?
|
|
0
|
1684
|
November 9, 2016
|
|
How do I update the registration process steps assigned to one of my programs?
|
|
0
|
1670
|
March 16, 2016
|
|
Can I add group activity participation hours for many matched pairs at one time?
|
|
0
|
1666
|
November 28, 2016
|
|
How can I view all of my activity or mentoring hours?
|
|
0
|
1667
|
October 15, 2015
|
|
Sending an Individual Text
|
|
0
|
1660
|
August 9, 2016
|
|
How do I close an MYL Group Match?
|
|
0
|
1644
|
November 8, 2016
|
|
How do I change the Waiting date (or any other status date) for a mentee or mentor?
|
|
0
|
1645
|
April 21, 2015
|
|
How do I log MYL mentees who offend?
|
|
0
|
1615
|
October 31, 2016
|
|
How can I change the status manually?
|
|
0
|
1608
|
October 10, 2016
|
|
How can I see which mentors aren't utilizing the Mentor Portal yet?
|
|
0
|
1604
|
May 11, 2016
|